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База данных системных сообщений об ошибках

Уважаемые коллеги!

Сотрудники Группы Функциональной поддержки и обучения создали для вас базу данных системных сообщений об ошибках, чтобы вы смогли самостоятельно решать проблемы, возникающие у вас в процессе работы с системой "Амадеус". Для каждого сообщения, приведённого в этой базе данных, вы найдёте его описание и подробные шаги, которые необходимо предпринять, чтобы проблема была решена.

Мы надеемся, что наша инициатива будет по достоинству оценена вами и поможет вам оперативно и результативно решать возникающие проблемы.

Данная база системных сообщений об ошибках будет постоянно обновляться нами. Мы будем благодарны, если перед очередным обращением за помощью в Группу Функциональной поддержки и обучения вы проверите наличие описания вашей проблемы в данной базе.

6H ETKT:MISSING OR INVALID AIRPORT CHECK-IN ID

ALL PASSENGERS/SEGMENTS ALREADY TICKETED

ASSOCIATION IN TRANSACTION RESTRICTED DUE TO TK ELEMENT

CHECK FARE ELEMENTS - FV

CHECK NO-STOPOVER INDICATORS

CREDIT CARD DENIAL CHECK INPUT AND DECLINE IF PERSIST

CT RJT: EDIFACT MESSAGE SIZE EXCEEDED

CT RJT: ETKT DISALLOWED - NEED AIRLINE R/LOC-RETRY

CT RJT: ETKT THIS CARRIER NOT VALID THIS MARKET

CT RJT: EXCHANGE TYPE DISALLOWED FOR CARRIER

CT RJT: MANDATORY SSRFOID MISSING FOR CARRIER

CT RJT: TKTG INHIBITED - NO ALLOCATION FOR XX

CT RJT: UNABLE TO PROCESS - EDIFACT ERROR

CT RJT: UNABLE TO PROCESS - VERIFY ETKT STATUS

CT RJT: XX ETKT TIME OUT - VERIFY ETKT STATUS

CT RJT:ETKT RJT - NO INTERLINE BETWEEN CARRIERS

CURRENCY / NUMBER DECIMAL PROCESS -T 1

DISCREPANCY BETWEEN FP AMOUNT(S) AND REFUND TOTAL

DL ETKT:FLIGHT SEGMENT NOT FOUND IN CARRIERS PNR

DL ETKT:MISSING AND/OR INVALID DATE OF ISSUE

DL ETKT:SYSTEM UNABLE TO PROCESS

DOCUMENT NOT AVAILABLE FOR VOID REQUEST

ET RECORD IN AAA HAS CHANGED - USE TWDRT

ETKT: MISSING OR INVALID AIRPORT CHECK-IN ID

ETKT: REVALIDATION REQUEST DENIED

ETKT:EXCEEDS MAXIMUM NUMBER OF SEGMENTS

EXCHANGE CPN IN FO DOES NOT MATCH ETKT RECORD

EXCHANGE DOC IN FO DOES NOT MATCH ETKT RECORD

EXCHANGE DOCUMENT PREVIOUSLY REISSUED. CHECK ETKT STATUS.

FARE PRICE OVERRIDE DISALLOWED FOR LOCATION

FUNCTION NOT SUPPORTED FOR THIS AIRLINE

FUNCTION RESTRICTED IN REMOTE OFFICE (LOCAL SECURITY)

FUTURE DATE TKTNG NOT PERMITTED

IB ETKT: REVALIDATION REQUEST DENIED

IB ETKT:INVALID TICKET/COUPON STATUS

INVALID - PAST DATE SEGMENT

INVALID AIRLINE DESIGNATOR/VENDOR SUPPLIER

INVALID FOP OR SPECIFY CONSOLIDATOR CARRIER FV ELEMENT

INVALID FORM OF PAYMENT FOR ZERO AMOUNT

INVALID NET FARE AMOUNT

INVALID TICKETING CARRIER-REENTER TICKETING CARRIER

INVALID TST AMOUNT LESS THAN NET FARE AMOUNT

INVALID VALIDATING CARRIER USED FOR VALIDATING STOCK

ITINERARY/NAME CHANGE - VERIFY TST

KE ETKT:INVALID PASSENGER TYPE CODE

LH ETKT: APPLICATION ERROR - 75U

LH ETKT: INVALID TAX AMOUNT

LH ETKT:FORM OF PAYMENT INVALID FOR ETKT

LH ETKT:INVALID OR MISSING COUPON/BOOKLET NUMBER

LH ETKT:SYSTEM UNABLE TO PROCESS

LY ETKT:MISSING OR INVALID AIRPORT CHECK-IN ID

MULTIPLE FB ELEMENTS EXIST-USE LINE SELECT

MULTIPLE TARGET AIRLINES EXIST - USE SEGMENT/TST SELECT

NEED DOCUMENT COUPONS TO REFUND

NEED FARE USED FOR PARTIAL REFUND

NEED FARE/PASSENGER TYPE CODE CB

NEED NVA FOR REISSUE

NEED OLD XF BREAKDOWN

NEED OLD XF TAX AMOUNT

NEED REISSUE INDICATOR

NEED TAX DATA

NEED TICKETING CARRIER

NEED XF BREAKDOWN

NO DATA THIS ITEM

NO ETKT RECORD IN AAA

NOT A VALID FB ELEMENT FOR COUPON REGENERATION

NOT ALL REMAINING CPNS AVAILABLE IN ETKT RECORD

NUMBER IN PARTY EXCEEDS MAXIMUM

OK ETKT:ITEM/DATA NOT FOUND OR DATA NOT EXISTING

OLD FOP REQUIRED FOR EXCHANGE DOCUMENT

ONLY ONE ETKT DOCUMENT MAYBE EXCHANGED - USE TST/PAX SELECT

OS ETKT:MISSING OR INVALID AIRPORT CHECK-IN ID

PNR IN AAA NOT ASSOCIATED TO ETKT RECORD

PRINT QUEUE NOT DEFINED IN PSDB

PROHIBITED TICKETING CARRIER - RE-ENTER TICKETING CARRIER

RECORD LOCATOR REQUIRED / SEGMENT

REFUND RECORD PENDING - ACTION OR IGNORE

REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND

RESTRICTED/SSR GRPS TCP EXISTS FOR SPECIFIC AIRLINE

SU ETKT:INVALID FLIGHT NUMBER

SU ETKT:SYSTEM UNABLE TO PROCESS

TDM IS CLOSED.

THIS CATEGORY CONTAINS MULTIPLE PARTS

TICKET NUMBER NOT ETKT

TK ETKT:NAME MISMATCH

TP ETKT:INVALID FREQUENT TRAVELLER NUMBER

TST PRICING CONTEXT MODIFIED : PLEASE REPRICE

UNABLE TO PROCESS - CONTACT HELP DESK

UNABLE TO PROCESS - CONTACT HELP DESK (ERROR CODE - TKRG)

UNABLE TO PROCESS - EDIFACT ERROR

UNABLE TO PROCESS – USE OTHER OPTIONS

UNABLE TO PROCESS ACCOUNTING MESSAGE - CONTACT HELP DESK (ERROR CODE - TPCL)

UNAUTHORISED USER

USE SEGMENT SELECT

VERIFY FARE CALCULATION

VN ETKT:NUMBER IN PARTY EXCEEDS MAXIMUM

XX ETKT:EXCEEDS MAXIMUM NUMBER OF SEGMENTS

XX ETKT:INVALID FLIGHT NUMBER

XX ETKT:INVALID TICKET/COUPON STATUS

XX ETKT:MISSING AND/OR INVALID MONETARY INFORMATION

XX ETKT:MISSING AND/OR INVALID RESERVATION CONTROL

ЖЕЛАЕМ УДАЧИ!

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